Refund Policy

Refund Policy for ARTECH Computer Academy

At ARTECH Computer Academy, we are committed to providing high-quality education and training programs. We understand that sometimes, circumstances may require a refund or cancellation. Our refund policy outlines the conditions under which refunds will be granted. Please read this policy carefully.

1. Course Fees

All fees paid towards courses at ARTECH Computer Academy are subject to the terms outlined in this refund policy.

2. Refund Eligibility

• Before Course Commencement: If a student withdraws from a course at least 7 days before the course start date, a full refund will be issued.
• After Course Commencement: If a student withdraws from a course within the first week after the course start date, a 50% refund will be issued.
• After the First Week: No refunds will be granted if a student withdraws from a course more than one week after the course start date.

3. Refund Request Procedure

To request a refund, students must:

• Submit a written request to the academy's administration office.
• Include the reason for the refund request and any supporting documentation.

4. Processing Time

Refunds will be processed within 14 business days from the date the written request is received. Refunds will be issued via the original payment method used at the time of enrollment.

5. Special Circumstances

In cases of exceptional circumstances such as medical emergencies, family emergencies, or other unforeseen situations, the administration may consider partial or full refunds on a case-by-case basis. Documentation supporting the claim must be provided.

6. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Registration fees
• Materials fees
• Exam fees

7. Cancellation by the Academy

If ARTECH Computer Academy cancels a course, students will receive a full refund of all fees paid. In such cases, refunds will be processed within 7 business days from the date of cancellation.

8. Changes to Courses

If the academy makes significant changes to a course that affect the delivery or content, students will be notified promptly. If the changes are not acceptable to the student, they may withdraw and request a full refund.

9. Contact Information

For any questions regarding the refund policy or to submit a refund request, please contact:

ARTECH Computer Academy

Thank you for choosing ARTECH Computer Academy. We are dedicated to your educational success and satisfaction.